Dear Patient Family,
We hope you and your family are all safe and well. We are dedicated to providing quality care while ensuring you and your loved ones remain safe. In order to do so, we have adopted the following protocols in addition to our current operating procedures:
GENERAL OFFICE
• Everyone is to wear a mask while in the office; this applies to staff and patients and guests
ο Nose and mouth will be covered at all times
ο Masks with valves are not allowed unless covered with an additional mask
• Patients will be asked to wash their hands with soap and water when they enter the office as well as various times throughout the exam process
• Minimize unnecessary contact:
ο Aim to maintain six feet of separation between staff and patients
ο Requesting patients come to office unaccompanied unless it is necessary that you have a guardian/ambulatory help
ο We have removed unnecessary “high touch” items, such as magazines or toys
OPTICAL AREA
• Added physical barrier at the dispensary table to separate staff and patients
• Disinfect frames that have been handled based on material sensitivity and manufacturer’s recommendations
• Clean with EPA-approved disinfectants such as hypochlorous acid, alcohol-based, or chlorine-based cleaners
STAFF GUIDELINES
• Staff will not come into the office if feeling symptoms of illness
• All staff to wear a mask while in the office
• Practice hand hygiene frequently, including upon arrival and leaving the office
• Where possible, maintain six feet separation among staff members
CLEANING PROCEDURES
• Cleaning procedures are to be followed daily, between every patient, with a weekly focus on deeper cleaning. Procedures are in addition to opening and closing daily checklist
• Clean all touched surfaces after every patient with EPA- approved disinfectants
Thank you for your understanding of our safety protocol. As always, if you have any questions or concerns please feel free to contact us.
Sincerely,
Dr. Christine J.J. Chao